Shipping policy

Shipping Policy

Nutritional Edge

❄️ Frozen Delivery

All Nutritional Edge meals are cooked, frozen, and shipped frozen via DPD.

Orders will arrive frozen or within safe temperature limits, suitable for immediate transfer to your freezer, unless otherwise stated in the product description.

🚚 Delivery Days & Cut-Off Times

  • Delivery day: Saturdays only

  • Order cut-off: Thursday at 8:00pm for Saturday delivery

Delivery times cannot be pre-scheduled.

On the morning of delivery, DPD will send you a text or email with:

  • A one-hour delivery window

  • Live tracking, including map tracking when out for delivery

📦 Packaging & Food Safety

All meals are:

  • Stored and prepared in line with EHO food safety guidelines

  • Packed in bespoke, thermally insulated packaging

  • Shipped with the appropriate number of freezer blocks to maintain frozen temperatures during transit

Independent testing confirms our packaging keeps food well within safe frozen temperature ranges throughout delivery.

🏠 If You Are Not Available at Delivery

It is your responsibility to ensure someone is available to receive your order on the scheduled delivery day.

If you are not available:

  • The courier may leave the parcel in a suitable location

  • We cannot accept responsibility for goods left with neighbours or in accessible locations

  • If parcels are returned to the depot and re-delivered the following day, there is a high risk of defrosting

If your delivery is left unattended:

  • Transfer meals to the freezer as soon as possible

  • We cannot be held responsible for defrosted items once delivery has taken place

To reduce risk, we strongly recommend using the MyDPD app to:

  • Nominate a safe place

  • Leave instructions for a neighbour

  • Choose a shaded, secure location (e.g. garage or shed, out of direct sunlight)

If a delivery is made while the property is unoccupied, it is your responsibility to retrieve the parcel promptly and place meals in the freezer.

📍 Delivery Address Accuracy

Please ensure your delivery address is correct at checkout.

We cannot accept liability for delivery issues caused by:

  • Incorrect or incomplete addresses

  • Failed delivery attempts due to unavailable recipients

🇬🇧 Delivery Areas

We currently deliver to mainland UK only.

We do not deliver to:

  • Scottish Highlands

  • Channel Islands

  • Northern Ireland

⚠️ Delivery Issues or Concerns

If there is an issue with your delivery, please do not refuse the parcel, as this prevents us from carrying out necessary checks.

Instead:

  1. Receive and bring your order inside

  2. Take clear photos of:

    • The contents

    • Packaging

    • Any visible damage or defrosting

  3. Contact us within 24 hours of delivery

📧 info@nutritionaledge.co.uk

Photos are required to allow us to investigate and resolve issues promptly.

🤍 Our Commitment

We take food quality and delivery seriously.
If something isn’t right, we’ll always review it fairly and respond quickly.

This policy works in conjunction with our Returns & Refunds Policy.

Contact

📧 info@nutritionaledge.co.uk
📍 Made in Devon, UK