Contact information

We’re always happy to hear from you and aim to respond quickly and helpfully.

To ensure we can deal with enquiries efficiently, please review the guidance below before getting in touch.

📧 How to Contact Us

For all enquiries, please email:

info@nutritionaledge.co.uk

This is the fastest and most reliable way to reach us.

⏱️ Response Times

We aim to respond to all enquiries within 1–2 working days.

Please note:

  • Enquiries sent outside of business hours will be responded to on the next working day

  • During busy periods (such as dispatch days), responses may take slightly longer

📦 Order & Delivery Enquiries

If your enquiry relates to an existing order, please include:

  • Your order number

  • The email address used at checkout

For delivery-related issues:

  • Please contact us within 24 hours of delivery

  • Include clear photos of the issue and packaging where applicable

This allows us to investigate and resolve issues as quickly as possible.

❄️ Returns & Refunds

As our products are perishable frozen foods, returns are not accepted once delivery has taken place.

If there is a problem with your order, please refer to our Returns & Refunds Policy and contact us with the required information so we can assist you promptly.

🔄 Subscriptions & Account Support (If Applicable)

If you have a subscription or customer account:

  • Many changes (such as pausing, skipping, or cancelling future orders) can be managed directly via your account

  • For account access issues or technical problems, please contact us by email with your details

📄 General Enquiries

For general questions about:

  • Products or ingredients

  • Delivery areas

  • Allergens or dietary suitability

  • Wholesale or collaboration enquiries

Please email us with as much detail as possible so we can help efficiently.

🚫 What We Cannot Assist With

We are unable to respond to:

  • Requests sent via social media DMs regarding orders

  • Messages without sufficient order information

  • Abusive or inappropriate communications

This policy helps us maintain a fair and respectful service for all customers.

🤍 Our Approach

We care about quality, transparency, and customer experience.
If something isn’t right, we encourage you to contact us — we’ll always aim to resolve issues fairly and reasonably.

Contact

📧 info@nutritionaledge.co.uk
📍 Made in Devon, UK

 

Trade name: Nutritional Edge Ltd

Phone number: +447939929866

Email: info@nutritionaledge.co.uk

Physical address: The Countryman, Sampford Courtenay, Okehampton EX20 2SA, United Kingdom